F.A.Q
👜 Product & Craftsmanship
Q: What kind of leather do you use?
We use premium full-grain cowhide leather, the highest quality available. It’s durable, develops a unique patina over time, and lasts for generations.
Q: Are all bags handmade?
Yes. Every ALDESAKA bag is handcrafted by skilled artisans, supporting traditional craftsmanship and ensuring one-of-a-kind quality.
Q: Do the bags come with a warranty?
Yes! Every bag is backed by our lifetime craftsmanship guarantee covering stitching, hardware, and leather quality under normal use.
✨ Personalization
Q: Can I personalize my bag?
Absolutely. We offer engraving or embossing of initials, names, or logos. Personalization makes your bag uniquely yours or a perfect gift.
Q: Are personalized items returnable?
Since personalized bags are custom-made, they are non-returnable and non-refundable unless defective.
🚚 Shipping & Delivery
Q: Do you ship worldwide?
Yes, we ship to most countries worldwide.
Q: How long does delivery take?
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UK: 2–4 business days
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International: 3–7 business days with express couriers (DHL, UPS, FedEx).
Q: Will I have to pay customs or duties?
International orders may be subject to customs duties or taxes, which are the buyer’s responsibility.
🔄 Returns & Cancellations
Q: Can I return a bag if I don’t like it?
Yes, returns are accepted within 14 days of delivery for unused items in their original condition. Personalized bags cannot be returned.
Q: Can I cancel my order?
Orders can be cancelled within 24 hours of purchase, as long as they haven’t been processed or shipped.
🎁 Gifting
Q: Do your bags come gift-ready?
Yes, every ALDESAKA bag comes with a dust bag and complimentary gift wrap. We can also add a handwritten note if requested.
Q: Can I ship directly to someone as a gift?
Yes, simply enter the recipient’s address at checkout. We won’t include invoices inside gift orders.
🌿 Ethical & Sustainable Practices
Q: Are your products eco-friendly?
Yes. We use ethically sourced full-grain leather, durable hardware, and sustainable packaging. Our focus is on slow fashion — products built to last a lifetime, reducing waste.
📩 Still have questions?
Reach us anytime at aldesakaets@gmail.com or through our Contact Us page. We’d love to help!